How can we help?
We read every message and reply within 2 business days.
Contact us: in the app, go to Account → Contact support, or email support@casakeepra.com.
Common questions
I forgot my password.
On the sign-in screen, tap Forgot password. We’ll email you a 6-digit code. Enter it in the app and choose a new password. Check your spam folder if it doesn’t arrive within a minute.
How do I change my email address?
Go to Profile → Edit personal info, type your new email and tap Save. We’ll email a code to confirm it. For your security, we may also send a code to your current email.
How does the free trial work?
Homeowners get 7 days free. After that, the plan you picked ($24.99 per year or $3.99 per month) starts through the App Store. Cancel any time before the trial ends and you won’t be charged.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Casakeepra → Cancel Subscription.
My agent set up my home. How do I get it?
Sign up as a homeowner with the email your agent used, and your home will be waiting. You can also enter the 6-letter code from your agent’s invite.
I’m selling my home. Can the records go to the buyer?
Yes. In the app, go to Account → Transfer ownership. The new owner receives a code to accept it, along with all its records.
How do I delete my account?
Go to Account → Privacy & data → Delete my account. This permanently removes your profile, homes and records.